shipping

shipping & delivery

How much does shipping cost?

AUSTRALIA WIDE SHIPPING (NSW, QLD, VIC, ACT, WA, SA, TAS, NT)

$10 FLAT RATE - Australia Post Standard Shipping (3-5 business days) with tracking number

$20 FLAT RATE - Australia Post Express Shipping (1-2 business days) with tracking number

INTERNATIONAL SHIPPING (REST OF WORLD) 

CALCULATED UPON PAYMENT - Standard International Shipping (10-15 business days) with tracking number

(Please refer to Australia Post's estimated shipping times as this may be affected at the present time.)

Our orders do not require a signature on delivery please make sure the address you order your parcel to has adequate security as we cannot be held responsible for any parcels that are stolen.

Any parcels that are returned to sender and need to be re-shipped will be at the cost of the customer.

We hold no liability if you provide us with an incorrect postal address.

We endeavour to get your parcel out as soon as possible however please allow for 24 hours from date of purchase unless pre-ordered. Should you require something urgently please email boo@mooki.com.au and speak to one of our representatives.

Once your order has been placed we are unable to make any changes or cancel your order. If you need to make any changes please contact boo@mooki.com.au immediately.

Mooki will not be held responsible for any customs/tax/duties charged. Any fees of this nature will be the responsibility of the customer.

How long will it take for my order to arrive?

SYDNEY ORDERS:

Sydney Metro & NSW

Standard: 3-5 business days with tracking number

Express: 1-2 business days with tracking number

DOMESTIC ORDERS:

Other States: QLD, VIC, ACT, WA, SA, TAS, NT

Standard: 3-7 business days with tracking number

Express: 1-2 business days with tracking number

INTERNATIONAL ORDERS:

10-15 business days with tracking number

Can I change my shipping address after I place my order?

Once your order has been placed we are unable to make any changes or cancel your order. If you need to make any changes please contact hello@mooki.com.au immediately.

How do I track my order?

Once your order has departed and is on its way to you, you will receive an email with all of the details, including a tracking number.

Can I change or cancel my order after I have placed it?

Once your order has been placed we are unable to make any changes or cancel your order. If you need to make any changes please contact hello@mooki.com.au immediately.